As you add products to your shopping cart, you can view the stock status for each item. Once your order is placed, you can use Order Status to confirm the shipment status of you order including estimated ship date should there be any backorders.
There are two ways you can access Order Status:
Option 1: Log On and click "Order Status" in the Order Center dropdown menu.
Option 2: Log On and go to the "Recent Orders" section of your My Account Home Page.
a. Click on the Order Number you wish to track and proceed to step 3 below.
b. If you do not see the Order Number you need, click "View All Orders" to go to Order Status.
Once you are in Order Status:
Search for your order by order number, date or P.O. number.
Click on a specific Order Number to view complete details for the order.
In the upper left corner of the page, just below Order Number, see "Status" for shipment details.
Select an invoice from the "Invoice List" to view full shipment details.
Note:If you did not select "ship all items at once" when you placed your order, there may be more than one shipment and therefore more than one invoice.
Tracking numbers are stored by invoice number within Order Status.
There are two ways you can access Order Status:
Option 1: Log On and click "Order Status" in the Order Center dropdown menu.
Option 2: Log On and go to the "Recent Orders" section of your My Account Home Page.
a. Click on the Order Number you wish to track and proceed to step 3 below.
b. If you do not see the Order Number you need, click "View All Orders" to go to Order Status.
Once you are in Order Status:
Search for your order by order number, date or P.O. number.
Click on the Order Number to view complete details for the order.
In the upper left corner of the page, just below Order Number, see "Status" for shipment details.
Select an invoice from the "Invoice List" to view full shipment details.
Below the product details section, you will see "Parcel Tracking" numbers.
Click the Parcel Tracking number and you will be redirected to the appropriate shipping carrier site for tracking information including proof of delivery.
Note:If you did not select "ship all items at once" when you placed your order, there may be more than one shipment and therefore more than one invoice.
You may request a product return on the Order Detail page within Order Status.
There are two ways you can access Order Status:
Option 1: Log On and click "Order Status" in the Order Center dropdown menu.
Option 2: Log On and go to the "Recent Orders" section of your My Account Home Page.
a. Click on the Order Number for which you would like to request a return, then proceed
to step 3 below.
b. If you do not see the Order Number you need, click "View All Orders" to go to Order Status.
Once you are in Order Status:
Search for your order by order number, date or P.O. number.
Click on the Order Number to view complete details for the order.
In the upper right corner of the detail page, click the Request RMA (Return Merchandise Authorization) icon. An RMA Request Form will appear below the billing, shipping and payment information.
Select the item(s) you wish to return, select what type of response you would like to receive (phone, e-mail or fax) and enter your phone and/or fax number. Please also detail the reason for your request.
Where can I find serial numbers for products I have purchased?
Serial numbers are available from the Order Details page within Order Status for all scanned products. Serial numbers are also tracked for any products for which your organization has requested and paid for asset tagging. Products for which asset tags have been applied are tracked in Asset Management.
You may request a duplicate copy of your packing list for any product shipments through My Purchases for delivery via e-mail. The duplicate packing list is available as a PDF attachment or as a link within the e-mail response*.
There are two ways you can access Order Status:
Option 1: Log On and click "Order Status" in the Order Center dropdown menu.
Option 2: Log On and go to the "Recent Orders" section of your My Account Home Page.
a. Click the Order Number for which you would like a packing list and proceed to step 3 below.
b. If you do not see the Order Number you need, click "View All Orders" to go to Order Status.
Once you are in Order Status:
Search for your order by order number, date or P.O. number.
Click on the Order Number to view complete details for the order.
Click on the "Packing List" tab.
Check the packing list(s) you would like to receive.
Select your preferred packing list delivery method:
Receive the packing list as a PDF attachment to an e-mail response.
Receive an e-mail response* with a link to a PDF of the packing list.
Click "Submit" to complete your request.
*Note:The e-mail response link may only be viewed by the person requesting the packing list.
If you are logged on to the site, you can create an online quote from the shopping cart. (You may also request a quote by contacting your account manager by phone or e-mail.)
Log On and fill a shopping cart with the items you want included in the quote.
On the Shopping Cart page, click "Create Quote".
Select or enter your shipping address and complete the Attention To information and click "Continue Quote".
Select a shipping method and click "Continue Quote."
Enter a Quote Description (required) and Cost Center (optional) and click "Continue Quote".
On the Quote Info page, you may click "Edit Quote" to make changes or add comments in the "Quote Notes to Account Manager" text box.
Click "Place Quote" to complete your quote. Your quote is then sent to your account manager.
You will see a "Thank You" page confirming your quote.
You will also receive an e-mail confirming your quote.
To generate a printable version of your quote, click "Click "Print This Page" in the upper right corner of the site header.
Click "File", "Print" to print a copy of the quote.
You may also forward your quote by clicking "Send Quote To An Associate".
Click "Continue" to return to the My Account Home Page.
How do I save my organization's product standards as favorites?
Our Organization Favorites feature allows Other Feature Administrators to save Individual Products, Comparison Charts, Bundles (saved groups of products) and Links to external websites for display on the My Account Home Page.
Log On and go to the bottom of the My Account Home Page to view any Organization Solutions saved by your Other Feature Administrator.
If you are an Other Feature Administrator:
Click "Edit Organization Favorites" on the My Account Home Page to edit the available solutions or select "Edit Organization Solutions" in the Manage Your Account dropdown menu.
For instructions on how to save Organization Favorites, click "Help" on the Edit Organization Favorites page.
Note:To find out how to become an Other Feature Administrator, please contact your Extranet Administrator or account manager.
If you have verified that your User Name and Password are correct, there could be individual browser settings or cookies on your system causing log on or display problems.
Click here to clear your CDW-G cookies and then try to log on again.
If this does not resolve the issue, please contact Site Support by phone at 888.239.7270 or via e-mail. Please be prepared to provide screenshots of any error messages and details of your browser setting to assist with troubleshooting.
In order to change your User Name, you must create a new account (User Name and Password) and link that User Name to your Customer Number.
There are currently three ways you can access the Create Account page:
Option 1: Within the Account Log On area on the CDW-G Home Page, under "Need an account?", click "sign up".
Option 2: Click "Log On" in the upper right of the CDW-G Home Page, then click "Create Account".
Option 3: Click the "My Account" tab, then click the "Sign Up" link in the upper right corner.
Once you are on the Create Account page, complete the information requested:
You must include your Customer Number and an Invoice or Order Number in order to gain full access to your account information.
You will be logged on to your new account and redirected to the Home Page.
Once you have successfully logged on using your new User Name, please contact Site Support via e-mail to request removal of your old User Name.
Note:If you want to access account information for multiple corporate locations, please contact your account manager regarding our Account Linking feature.
You may update your password through the Profile and Preferences page within the Manage Your Account dropdown menu.
Log On and click "Profile and Preferences" in the Manage Your Account dropdown menu.
At the bottom of the page, click on "Change Password".
On the Change Password page, enter your Current Password and then enter the New Password you wish to use. You will need to enter the New Password a second time to confirm your request.
You may update your secret question and answer in My Account. Your secret question is the security question you provided when you created your online account. It is used to further identify you when you forget your password.
Log On and click "Profile and Preferences" in the Manage Your Account dropdown menu.
At the bottom of the page, click on "Secret Question".
On the Secret Question and Answer page, enter your Password and then enter the new Secret Question and new Secret Answer.
If you have made a purchase in the past, you can find your customer number on the shipping confirmation e-mail or the invoice. If you are a first time buyer, you will need to contact Site Support by phone at 888.239.7270 or complete this e-mail form. Please be prepared to supply your order number. Your account manager may also assist you.
Our credit department must make any updates to the billing address you have on file. Complete a billing address change request or simply e-mail us. Please note it may take up to 24 hours for the request to be processed. If you require immediate assistance, please contact your account manager.
Can I use my organization's shipping carrier accounts?
You may save your organization's shipping carrier accounts to the Profile and Preferences page in the Manage Your Account section of My Account.
Log On and click "Profile and Preferences" in the Manage Your Account dropdown menu.
Under "Shipping Accounts", click "Add".
On the Add Shipping Account page:
Enter a Name for the shipping account
Select the carrier (UPS, Airborne, FedEx, DHL)
and enter the shipping account number.
If you would like to set the shipping account as your default, check the box for "Set this as my default shipping account for the carrier selected above".
How do I allow my coworkers to submit orders but still require specific approvals?
We have designed our Purchase Authorization System (PAS) to allow purchasing administrators to delegate order placement while maintaining control of final approvals. Additional purchasers are added as users and a workflow (a pre-set series of purchasing rules and applicable required authorizations) is established. The following rules-based restrictions may be applied individually or in combination:
Order cannot exceed a set dollar amount
Product price cannot exceed a set dollar amount
Certain products are excluded from the order using our Custom Catalogs feature
Authorizer approval required on all purchases
User cannot checkout (quotes only)
Note:You must be identified as a PAS Administrator within Security Settings to set up PAS for your organization.
How do I limit user access to specific site tools?
Our Security Settings feature allows the Security Administrator to control access to site features and tools based on purchasing roles. Users are assigned to groups which are given specific rights. Standard groups are available, or custom groups may also be created to better reflect the purchasing needs of your organization.
The following are standard groups to which users may belong:
Administrator: Group for users who administer organizations.
Power Users: Group for users with limited administrative rights.
Users: Default group for all users.
Finance Users: Built-in system group, finance users.
The following Enterprise Roles/Restrictions may be assigned to groups and/or individual users:
How do I create custom product catalogs for different purchasing roles within my organization?
Our Custom Catalog feature allows Administrators to create product catalogs customized at an enterprise level, company level or based on purchasing role or area of responsibility. The Custom Catalogs feature works in conjunction with the Security Settings and Purchase Authorization System (PAS) features for greater customization of user and administrator access to account information as well as the ability to place orders based on purchasing roles and authorization levels.
The following rules may be applied individually or in combination to create a custom catalog:
Lock into Organization Solutions The catalog will be restricted to products which appear within Organization Solutions as saved by the Other Feature Administrator.
Lock in Contract The catalog will be restricted to products in a particular contract or group of contracts.
Enter Individual CDW Part Numbers The catalog will be restricted to a list of manually-entered CDW Part Numbers (EDCs).
Enter Individual MFG Part Numbers The catalog will be restricted to a list of manually-entered Manufacturer Part Numbers.
Lock in Purchase History The catalog will be restricted to products that have been purchased previously by the organization as listed in Purchase History.
Save Search Criteria The catalog will be restricted to products listed in a search result for an Advanced Search query.
How do I purchase for all corporate locations through one site log on?
Our enterprise-class Account Linking tool allows you to manage purchases across multiple billing locations through a single log on. Please contact your account manager to request Account Linking for your organization.
How do I track my organization's hardware purchases?
Our Asset Management tool allows you to track CDW-G hardware purchases (for which you have purchased CDW-G asset tagging) as well as any hardware purchases you wish to manually enter. Asset Management offers the following features:
Find Assets
Find, edit or add to your assets. Search by category, date or standard tracking data.
Reporting
Download your asset records for integration with other applications. You choose the format and the desired date range.
Administrator
Vendor management.
Custom field creation to enable tracking of additional data regarding your asset.
How do I track my organization's software licensing purchases?
Our Software License Tracker tool allows you to track software licensing purchases and run standard and custom reports for scheduled delivery via e-mail. Software License Tracker offers the following features:
License Management
Automatic import of license agreements and orders for SLT Partners: CA (Computer Associates), McAfee, Microsoft and Symantec.
Ability to manually add licensing data from non-SLT vendor partners.
Entry of custom field data.
Reporting
Standard reports Six standard reports are currently available, including reports which access broader purchase history data.
Custom Reports Create reports based upon your specific reporting needs.
Delivery Ability to schedule e-mail delivery of all reports.
SLT Administrator Only
Vendor management.
Custom field creation to enable tracking of additional data regarding your asset.
Note:In order to use Software License Tracker, you must accept a non-liability agreement.
In addition to your primary account manager, you have a team of specialists in sales management, technology sales, customer relations and technical support. To view photos, contact information and office status of your entire account team:
Log On and view your My Account Home Page.
In the upper left corner under your account manager's information, click "My Account Team".
Although your account manager is your primary contact, there are times when you might require a greater depth of knowledge on a given technology solution. For more complex projects, your account manager will collaborate with a team of technology specialists to design the right solution to meet your organization's needs. Specialist team members have received additional comprehensive training on the technology area for which they provide assistance. Areas of expertise include:
Every customer is assigned a dedicated account manager. Log On to view your account manager's photo, contact information and office status in the upper left of your My Account Home Page. If you do not have a specific account manager assigned, please contact General Sales at 800.808.4239 or contact Site Support via e-mail.
Log On and click "Online Chat" in the Account Support dropdown menu.
On the Online Chat page, select the support team most appropriate for your question and click "Start Chat Here".
Enter your question and click "Send".
Once your chat is finished, you can use the buttons on the left side of the chat window to do one of the following:
"Print" a transcript of your chat session.
"Copy All" of your chat to a document of your choice. (If you select "Copy All", you will need to click "Paste" or "Ctrl-v" to paste the chat session transcript into your new document.)
"Exit" the session without retaining the transcript.
Note:You will need to close the chat by clicking the small "x" in the upper right corner of the chat window.
Once you are logged on to the site, we are pleased to offer chat with our Customer Relations, Site Support and Technical Support specialists so you can get fast answers to quick questions. Hours of service are as follows:
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