Managed Services Overview

CDW's Managed Services offerings provide support for your dedicated network, systems, databases, and select applications - at your place or ours. We have a proven track record with a large, diverse, and satisfied base of clients.

Benefits:

• Scalable Levels of Service: Choose a level to match your current or desired operating structure.
• World-class Network Operations Centers: All monitoring and engineering support is 24x7x365 from our SAS 70 and ITIL-based centers.
• Access to Expert Engineers: You deal directly with an expert engineer who understands your system.
• 24x7x365 Remote Hands Capability: A mutually acceptable, always-on connection to your network.
• Service Guarantee: CDW provides a competitive money-back guarantee.

Levels of Service:

• Advanced Monitoring: Provides comprehensive monitoring, alerting, incident escalation, and reporting.


• Proactive Maintenance: Advance monitoring plus proactive monitoring of vendor security patch availability, analysis of necessity, priority and application.


• Availability Management: Proactive maintenance plus SLA, guarantees for uptime of managed technologies, reactive break/fix engineering, most day-to-day functions, and backup and recovery functions.