Unified Communications Overview

Our Managed Services for Cisco Unified Communications provide monitoring and management of voice server infrastructure, converged voice networks, and contact center software - all for a predictable monthly fee.

Day-to-day operational assistance for:

• Converged network infrastructure
• Call Manager and Unity servers
• Unified Contact Center servers
• WAN infrastructure

Credentials: CDW’s experienced engineers are uniquely qualified to help you implement and maintain Cisco Unified Communications solutions. Our extensive background in operating systems, networking, programming, and system administration complement our specific expertise in Unified Communications.

This gives us the ability to understand the interplay of network layers and voice systems, spot and eliminate single points of Unified Communications systems failure, and design solutions with a clear purpose and awareness of total system availability and performance.