Product Lifecycle Management Services

CDW-G support services can help your organization keep its IT systems running optimally in the years to come. We provide comprehensive assistance - before, during and after your purchase. Our Product Lifecycle Management offerings include the following:

Warranties

CDW-G offers affordable warranty options to protect your IT investment. Our warranty services extend or upgrade standard manufacturer warranties to ensure ongoing performance, minimize risk and reduce downtime. CDW-G also offers post-warranty support. Contact your CDW-G Account Manager to learn more about warranty protection.

Maintenance/Break-Fix Agreements

CDW-G can provide a single contract to cover the support you need to maintain your infrastructure and provide easy access to highly-certified technicians who can conduct onsite repairs. CDW-G can provide annual coverage for the repair or replacement of in- or out-of-warranty equipment with a defined response time. A single toll-ree number covers all vendors, products and service levels.

Staff Augmentation

CDW-G Staff Augmentation services can provide skilled, temporary staffing to help with your day-to-day IT challenges. Add knowledgeable resources to your team to complete a project while keeping your own staff free to work on more strategic, high-return projects. Our highly-trained team of specialists will help manage the project from initial concept through project completion.

Training and Education

CDW-G Training and Education services can help upgrade your team's skill set (or your own!) and can be presented in a style best suited to your needs:

• Classroom Training: Instructors have helped hundreds of IT professionals and knowledge workers advance their careers, improve their performance, and stay on the cutting edge of technology.
• Self-paced e-Learning: Choose from 40 libraries covering over 900 titles to augment your classroom instruction or take self-paced e-Learning classes as enhancements to your own learning path.
• e-Lab: Practice on a live server that's been reserved exclusively for you. Work through structured labs that include online support, how-to assistance, and review questions.
• Live Web Experience Get dynamic, web-based classroom experience delivered right to your desktop or laptop via the Internet. Interact with a team of expert instructors, mentors and technical support advisors. "Learn by doing" with hands-on labs and real-world simulation.

Asset Disposition

Asset Disposition is the retirement, remarketing and recycling of technology assets. Is your organization undergoing a technology refresh, closing a location, or needs to store excess equipment? Let CDW-G help! We can refer you to asset disposition service providers who can help you manage the disposition of desktops, notebooks, servers, networking equipment, phone systems, printers, fax machines and copiers.