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Solutions & Services > Unified Communications > Telephony

Telephony

What are Telephony Solutions?

Telephony is your network backbone—serving all employees whether they are within your corporate walls, at remote locations, or mobile.

By integrating voice traffic into their network, organizations realize cost savings on their telecommunications service charges and reduce costs typically associated with deploying or relocating employee phone systems. In addition, telephony ultimately results in a more effective way to communicate by integrating with existing information technology systems such as e‑mail or instant messaging (IM). The integration of other applications can provide a seamless communications experience.

How Will Telephony Solutions Benefit My Organization?

Telephony solutions can help you to:

Save over traditional PBX‑based telephony systems
Connect users quickly and easily, no matter their location
Add phone lines more quickly and cost‑efficiently

How Can I Help My Organization Embrace Telephony Solutions?

When considering telephony solutions, it’s important to:

Evaluate existing applications and band‑width usage
Understand how users communicate with each other
Consider what features you’ll want to include–voicemail, single number reach, etc.
Identify service level improvements and cost savings that can be achieved
Pinpoint existing messaging applications to integrate with your telephony systems such as e‑mail and IM

What Comprises a Telephony Solution?

An effective telephony solution can consist of one or more of the following features:

Single‑Number Reach	Single‑number reach integrates multiple devices regardless of platform (cellular, analog, digital or IP) into a single number allowing the simultaneous search and ring of desk phone, cell phone, smartphone, etc. Consequently, customers and coworkers only require one number rather than multiple numbers, eliminating guesswork.
Soft Phone	A soft phone is a telephony application that places handset functionality onto your laptop. As long as you have access to your corporate network, you can send and receive calls, check voicemail, view call logs, initiate and participate in conference calling functions, and access any other feature of your desk phone.
Voice and Data Services	Voice and data services encompass both wired and wireless lines that provide access to voice and data communications. Planning a telephony solution is an ideal time to revisit your existing coverage, plan options, and rates to achieve greater efficiency and cost savings.
Conferencing	Conferencing, a key component of a telephony solution, incorporates audio, video and Web‑based technologies. It can be designed for peer‑to‑peer communication, room‑to‑room or high‑definition, life‑like conferencing.
Reporting Analytics and Management	These telephony tools allow organizations to run detailed call reports and monitor telephony systems.

Getting Started with Telephony

Your CDW·G Account Manager and certified specialists are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

An initial discovery session to understand your goals, requirements, and budget
An assessment review of your existing environment and definition of project requirements
Detailed vendor evaluations, recommendations, future design, and proof of concept
Procurement, configuration, and deployment of the final solution
Ongoing product lifecycle support

Allianz

Migration to a Cisco unified communications system helps an insurance company’s global teams collaborate and call centers solve customer issues more efficiently.

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