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  • CDW-G Advanced Applications Solutions

  • For more information about CDW-G's advanced applications solutions, click Read More to expand each section below.

    • What Are Advanced Applications?
    Advanced applications refer to the use of specific capabilities and/or products that impact or enable business processes.

    In the case of unified communications these applications enhance the value of a converged network, driving greater customer service and productivity as well as communications among employees. They are the applications that enrich organizations’ business processes.

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    What Options are Right for Me?
    There are several factors to consider when designing an effective unified communication strategy. CDW-G's telephony specialists can work with you to create a solution that incorporates:

    Unified Messaging - Unified messaging refers to a single-message store for multiple messaging technologies such as fax, e-mail, and voicemail. Unified messaging stores all messages in one repository allowing the user to interact with the message from whatever medium is most convenient at the time. For example, a user can log into his e-mail and view a fax that was sent or listen to a voicemail. Conversely, he can dial his mobile phone's voicemail to learn if an e-mail has been received from a top customer.

    Video Telephone - Video telephone is a webcam in the phone. It provides one-to-one visual interaction with the person you are communicating with on the other end of the line.

    Web and Audio Conferencing - This simply includes adding a webcam onto a PC. Organizations with a converged network (voice, video and data) can now "see" the people they are speaking with, thereby gaining visual feedback and developing a more personal connection. Unlike the video phone, however, web and audio conferencing allow multiple people to interact at the same time.

    Videoconferencing - More advanced than web and audio conferencing, videoconferencing typically links conference rooms together to create the experience of all parties being in the same room. These systems have dedicated video feeds to high definition displays, offering lifelike visual quality and real-time audio. With rising fuel costs and reduced availabilities of key stakeholders, organizations reap great benefits by having virtual in-person meetings with clients and coworkers across the company and the globe.

    Collaboration - Collaboration applications integrate multiple separate applications into one client. They allow users to seamlessly transition their communication to the most appropriate and effective channel possible. For example, collaboration software allows users to start an instant message (IM) conversation that can expand to a phone conversation with a click of the mouse.

    Contact Centers - Contact-center applications typically benefit call-center environments. With the customer experience being key to an organization’s success, it is important to ensure that communication meets customers’ needs and expectations. Contact-center applications turn web chats into live conversations, into self-service applications and back, reaching the customer in the most appropriate and effective way possible. This technology also provides recording features so calls can be recorded and use as a coaching tool for personnel development. It can also be used to run reports to determine call volumes, so staffing can be done to ensure optimal coverage throughout the day.

    Corporate Social Networking - Corporate social networks are like the “My Space” page for organizations. However, instead of using them for social interactions, they are used to improve collaboration and communication among employees. These networks can be utilized to provide project updates through blogs, wikis, and document sharing. Teams dispersed throughout multiple locations find corporate social networks an ideal way to share, learn and stay connected to others throughout the organization.

    Presence - Presence technologies are used to help improve the ability to connect with individuals on the first attempt. This technology allows others to see if you are available, in a meeting, out of the office, and if it is best to reach you on your office phone, cell phone, or by e-mail. Integrating this technology into an individual’s daily calendar allows the system to automatically update availability.

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    How Will Advanced Applications Solutions Benefit Me?
    Advanced communications allow organizations to:

    Communicate and Collaborate More Effectively - Identify the best method to communicate with
    coworkers – office phone, e-mail, IM, mobile phone – and connect the first time. Share ideas, projects and files with multiple people across multiple departments or locations.

    Enhance the Communication - Incorporating video technology into phone and conferencing systems helps better engage participants. In addition, users are able to respond to physical cues - tone, facial characteristics and gestures - things not present during voice-only calls.

    Reduce Costs - The need for face-to-face interaction is critical within many organizations. This has lead to high travel costs and increased downtime of employees as they wait in airports for delayed fights. Videoconferencing allows users to reduce travel-related expenses by replacing some of the face-to-face meetings with meetings featuring videoconferencing. Users still gain the benefit of a face-to-face meeting without the travel cost or downtime.

    Increase Productivity - Contact centers, unified messaging and presence technology allow users to connect on the first try and dynamically interact using more effective communication methods.

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    How Can CDW-G Help Me Get Started?
    CDW-G has developed a simple, yet comprehensive approach to Advanced Applications that has proven successful for organizations of all kinds:  [+] Read More
    CDW-G has developed a simple, yet comprehensive approach to Advanced Applications that has proven successful for organizations of all kinds: 

    Step 1: Engage Your Account Manager
    Your CDW-G account manager and telephony specialist will work with you through phone consultation or onsite assessment to assess your current and future environment, in order to recommend an effective unified communication strategy.

    Step 2: Assess and Design
    We review your workflow processes, network abilities, and communication needs. Based on this detailed study, CDW-G will provide a best-in-class solution.

    Step 3: Implement
    CDW-G takes a comprehensive approach to implementation, installation, and integration. Our in-house configuration team can preconfigure, image, kit, and tag each piece of equipment that ships, to ease installation at time of deployment. With over 600 CDW-G engineers and national-service team members, we have the unique ability to assist you through all phases of your converged network roll-out: from design, to deployment, to installation and ongoing network support.

    Step 4: Manage
    CDW-G's commitment to your Advanced Unified Communication Applications continues long after your purchase. Certified technicians offer 24x7 telephone support for ongoing management and maintenance needs. And you can always access online tech support through your “My Account” tab above. The My Account area also serves as a round-the-clock extension of your account team, detailing your pricing, order status, account history and more.


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