Brocade Essential Support 4-Hour Onsite - extended service agreement - 5 years - on-site

Brocade Direct Support provides a single support contact for SAN and IP networking products purchased through Brocade, Brocade OEM Partners, or Brocade Solution Providers. Organizations facing the challenges of maintaining large or complex networking environments gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency. Next-business-Day Parts (NDP) Provides next-business-day response for parts replacement from the time Brocade has determined a replacement is required and confirmed dispatch with the customer. Physical installation of the replacement part and defective product return are to be performed by the customer.