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VMware Support and Subscription Basic - technical support - 1 year - for VM

Mfg. Part: VS5-ESP-BUN-G-SSSA|CDW Part: 2471448|UNSPSC: 81112202
  • Technical support
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
  • for VMware vSphere Essentials Plus Bundle ( v. 5 )
  • EDU
Availability:In Stock
Ships same day if ordered before 4pm CT
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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
Product Overview
Main Features
  • Technical support
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
  • for VMware vSphere Essentials Plus Bundle ( v. 5 )
  • EDU
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote this Academic SKU.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Compatibility: PC
Manufacturer: VMWARE viewable on the web
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Licensing
License Pricing: Academic

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 8 business hours
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 12 business hours



Limitation: Severity level 4



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: Web support



Service Type: Remote monitoring



Service Type: E-mail consulting

Software
Software Title: VMware vSphere Essentials Plus Bundle
Version: 5

 
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7/30/2014 6:16:01 PM
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