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Symantec Showcase  > Symantec Altiris

Symantec Altiris

Symantec Altiris solutions offer a modular and future-proof approach to managing highly diverse and widely distributed IT infrastructures. Open solutions, Symantec Altiris products enable lifecycle integration of client, handheld, server, network and other IT assets with audit-ready security and automated operation.

Video: Symantec Altiris and Windows Migration

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Reduce IT costs and improve efficiencies

Reduce IT costs and complexities while improving efficiences with comprehensive, integrated client and server management. Take control while enjoying cost savings through power-saving policies in support of corporate green initiatives.

Enjoy comprehensive system discovery, plus hardware and software inventory. Benefit from intelligent software management and delivery with OS migration, imaging and deployment technologies. Simplify remote management and troubleshooting with proactive monitoring.


Altiris Client Management Suite

Altiris Client Management Suite tightly integrates industry-leading technologies to reduce the total cost of owning client systems.

Altiris Client Management Suite:

  • Reduces the costs associated with deploying, managing, and troubleshooting client systems
  • Includes all all-star cost of technology, including Ghost imaging, pcAnywhere remote control and Wise packaging tools
  • Offers complete support for Windows, Linux, and Mac client systems


Altiris Server Management Suite

Altiris Server Management Suite provides IT administrators with a comprehensive solution for managing physical and virtual servers.

Altiris Server Management Suite:

  • Centralizes management and proactive monitoring of mixed hardware and OS environments
  • Implements consistent server configurations and make informed decisions with accurate inventory reports
  • Reduces errors and increase efficiencies by automating server provisioning


Comprehensive IT asset lifecycle management

Eliminate unnecessary software and hardware costs, proactively manage vendor contracts and align service resources with ITIL to ensure IT investments are optimized.

More easily assess software and hardware usage for reallocation and contract negotiation. Proactively resolve incidents and problems to ensure asset and service availability.


Altiris Asset Management Suite

Altiris Asset Management Suite maximizes existing IT investments by actively eliminating unnecessary costs, managing contracts, aligning service resources with ITIL standards, and accurately measuring asset total cost of ownership (TCO).

Altiris Asset Management Suite:

  • Easily discovers and tracks all IT assets throughout their lifecycle
  • Allows asset managers to accomplish everyday tasks as well as prepare for future initiatives with a simple right-click menu
  • Includes pre-built workflow templates that automate common tasks and business processes.


Symantec ServiceDesk

Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels while reducing costs.

Symantec ServiceDesk:

  • Offers complete incident management and resolution capabilities right out of the box
  • Includes built-in workflow to automatically assign and escalate tickets to the proper Helpdesk technicians
  • Generates Web reports to ensure quality of service and efficient IT operations




IT Workflow

Define, design and deliver automated IT processes and workflows that drive business with end-to-end automation featuring operational, productivity and event-based decision rules.

No coding required with the visual drag-n-drop design, featuring built- in application-access capabilities, including Web services, SQL and Oracle.


Altiris IT Management Suite

Altiris IT Management Suite is the industry’s most comprehensive and integrated suite for reducing the cost and complexity of owning and managing corporate IT assets including desktops, laptops, and servers.

Altiris IT Management Suite:
  • Provides integrated IT lifecycle management solution
  • Offers a common, web-based console
  • Allows for IT Process Automation

Smart Integration (“Get Started with the Basics”)

Symantec security and data management products are built on a unified management foundation with a common console for simplified integration
of multiple Symantec products to form a complete solution.

Take control with centralized management of system backup and recovery. Keep tabs on perfromance with comprehensive reporting through integrated dashboards and actionable reports.


Altiris Inventory Solution

Altiris Inventory Solution software reduces the cost of identifying and managing heterogeneous devices throughout your enterprise.

Altiris Inventory Solution offers:

  • Allows you to inventory virtually any system, including Windows, UNIX, Linux, Macintosh, handheld and network devices
  • Reduces the cost and complexity associated with application and OS rollouts and updates
  • Improves application supportability and reduce support costs


Altiris Deployment Solution

Altiris Deployment Solution helps reduce the cost of deploying and managing servers, desktops, and notebooks from a centralized location in your environment.

Symantec Altiris Deployment Solution offers:

  • A single deployment solution for desktops, servers, notebooks and thin clients
  • Wizards to help you build events to perform common management tasks
  • Tools to browse remotely to diagnosis and repair of problems on systems
  • Hands-free migrations for quick results and better reliability


Symantec Volume Licensing Programs

To learn more about Symantec Volume Software Licensing, please contact your account manager or click here to submit a request for more information.

Symantec Government Program

The Symantec Government Program is for qualified government entities that need to purchase license quantities without signed contracts or financial commitments. The Government Program simplifies buying license quantities for use in the country of purchase. Government buyers are freed from formal contracts and commitments, and are eligible to earn increased discounts for purchases that grow with the size of each order. Managing your discount eligibility can help you meet the budget challenges of government entities at all levels.

  • Available for all software products
  • Low minimum requirements
  • Incentives for total volume of each order
  • No signed contact required
  • No ongoing financial commitment

 

Symantec Academic Program

Symantec Academic Program is for qualified academic institutions and charities that need to purchase license quantities without signed contracts or financial commitments.

The Academic Program simplifies buying license quantities for use in the country of purchase. Academic buyers are freed from formal contracts and commitments, and are eligible to receive discounts for purchases that grow with the size of each order. Managing your discount eligibility can help you meet the budget challenges of education and charity work.

  • Available for all software products
  • Low minimum requirements
  • Incentives for total volume of each order
  • No signed contact required
  • No ongoing financial commitment

Symantec Academic
Subscription Program

The Symantec Academic Subscription Program offers government-approved academic institutions a flexible way to purchase software licenses that are bundled with Essential Support (24x7) on a subscription basis. The program makes it easy to procure and administer and helps reduce the total cost of software licensing.

  • Low entry purchase requirements, subscription pricing
  • Simple and flexible subscription licensing with Essential Support
  • Tiered product discount bands
  • Home use rights for faculty and staff; student use option
  • Co-termination of all licensing purchased under the program
Symantec
Compare the features offered by each of the programs below:
Available Symantec Licensing Programs
Government Academic Academic Subscription
Organization Type Government entities: National to Local Government- approved academic institutions Government- approved academic institutions
Minimum purchase requirements 1 server per transaction or 5 licenses1 1 server per transaction or 5 licenses1 250 units and $5K MSRP
Agreement Type Certificate Certificate Contract
Discounts Per transaction Per transaction Per transaction
License deployment rights Country of purchase Country of purchase Country of purchase
De-centralized purchasing (subsidiaries/ affiliates) No No No
Available support and maintenance services Yes Yes Yes
Consolidation of support and maintenance services No No No
Symantec Agreement Number (SAN) Yes Yes Yes
       

  Discount Pricing Bands
Each band represents a discount range applied to the total amount of each purchase. Government Academic Academic Subscription
S 1 1 N/A
A 5-249 5-249 250-499
B N/A N/A 500-999
C N/A N/A 1000-4000
D N/A N/A 5000-9999
E N/A N/A 10000+
F N/A N/A N/A
H 250+ 250+ N/A
Notes * Levels are calculated by product, SKU quantity, total purchase amount, region and currency rates. Discounts are provided to the entity placing the order with Symantec. For channel orders, Symantec provides the appropriate band level pricing to the channel partner, and the customer then arranges pricing the order with its reseller. * Levels are calculated by product, SKU quantity, total purchase amount, region and currency rates. Discounts are provided to the entity placing the order with Symantec. For channel orders, Symantec provides the appropriate band level pricing to the channel partner, and the customer then arranges pricing the order with its reseller. To enroll in the Academic Subscription Program a customer's initial order must be at least 250 units or total $5,000 MSRP. The number of units provided on the initial order will establish the customer's initial program band. Initial orders can be submitted once the customer has received their Welcome Letter with their Academic Subscription SAN (Symantec Agreement Number) from Symantec. An initial order, along with the Academic Subscription Program Worksheet, must be submitted within 14 calendar days of receiving the Welcome Letter.

Symantec Support & Maintenance Services

Basic Maintenance

Entry-level service offering best suited for organizations that run Symantec products on non-essential systems only.

Essential Support

Minimum recommended level of support for most enterprises, providing 24x7 access to Symantec's support experts.

Business Critical

Provides personalized, proactive support from technical experts for enterprises that require secure, uninterrupted access.

Symantec's Support & Maintenance Services help you keep your organization protected in today's connected world. Flexible, comprehensive solutions help you ensure that your installed Symantec products are fully functional, running smoothly, and delivering maximum value.


Business Critical Support
Enterprise Support Services Basic Maintenance Essential Support Advanced Access Remote Product Specialist Premier Data Center National & Global
Severity One Initial Response Time Goals 1 hour 30 minutes 15 minutes 15 minutes 15 minutes
Telephone Access to Support Engineers 8am-6pm Business hours 24x7x365 24x7x365 24x7x365 24x7x365
Downloadable software upgrades, updates, and patches          
Designated Callers 2 per Product Title 6 per Product Title 6 per Product Family 6 per Product Family Unlimited
Priority Call Queuing          
Direct Access to Advanced Engineers          
Designated Single Point of Contact          
Business Critical Account Manager (BCAM)          
Business Critical Engineer (BCE)          
Onsite Visits (Fly-to-Site)          
Account Reviews          
Impact Alerts          
 
Academic Subscription Renewal Period and Use Rights

Program Requirements

An Academic Institution must be organized and operated for educational purposes, such as a public or private school, college or university, and be accredited by an appropriate government board of education or accrediting organization.

  • Government-approved Academic Institution
  • Initial order of 250 units or $5,000 MSRP

Subscription Renewal Period

On an annual basis, Symantec will notify customers of their pending Subscription Renewal Period.

The Annual Subscription Renewal Period for the Academic Subscription Program is based off the Contract Start Date. For example if the Contract Start Date is August 1, 2009, the first renewal period would be July 31, 2010.

Use Rights

Home Use Rights
During the subscription period, a customer's faculty and staff members have the right to operate one copy of the desktop-based products offered in the Academic Subscription program on their personal home computers. The faculty and staff member must maintain current employment status in order to enjoy the home use rights. No separate purchase of a home use license is required; the home use rights are included in the customer's academic subscription license fees.

Student Use Option for Campus Customers
During a subscription period, a Campus customer may order applicable student-use licenses for each full-time student to use on their student-owned computers. A Campus must order a copy for each student based on the student-use count calculation set forth , below. The student must maintain current enrolled status in order to enjoy the student use rights. Please see the current Academic Subscription price list for a list of the products available for student use.

Full Time Equivalent Calculation

Faculty/Staff Count:

Full-time Faculty (= to 1 FTE)
Part-Time Faculty (= 1/3 of a FTE)
Full-Time Staff (= to 1 FTE)
Part-Time Staff (= to ½ of a FTE)
FTE Faculty/Staff Baseline

Student Count for Student Use Option and Campus Managed Software for Student Coverage:

Full-Time Students (= to 1 FTE)
Part-Time Students (= 1/3 of a FTE)
FTE Student Baseline