Welcome to CDW's Repair Center Our Repair Center offers fast turnaround time and low cost out-of-warranty repair prices, as well as great in-warranty service. Live Tech Support: 800.383.4239 E-mail: BTCRepairCoordinators@cdw.com Pricing Information Download Waiver Vernon Hills Business Technology Center CDW Corporation 200 North Milwaukee Avenue Vernon Hills, Illinois 60061 Phone: 847.465.6555 Fax: 847.465.3455 Repair Center CDW Corporation 200 North Milwaukee Avenue Vernon Hills, Illinois 60061 Phone: 847.465.6555 Phone: 866.465.6555 Fax: 847.465.3455 CDW is an Authorized Service Center for the following manufacturers: Due to manufacturer policies, limitations and agreements, CDW may not be able to service computer models or lines made by these manufacturers. To find out which models CDW cannot service, please click here or on the logos above. This is subject to change without notice. Click on the button below, enter the necessary info and we will contact you as soon as possible. Prepare Info. Have your customer number and machine information (model and serial #) available to give to the technician. Contact Us Contact our Technical Support Team via e-mail or phone: E-Mail: support@cdw.com | Phone: 800.383.4239 Let Us Help If the issue cannot be resolved over the phone or via email, a technician will assist you in processing an RMA (Return Merchandise Authorization) number for repair. Prepare Waiver Download, complete and fax the waiver document to 847.465.3455 prior to sending the computer in for service. We can also provide this document via fax if necessary. Send it Back Please follow the technician’s instructions from step 3 on how to send the merchandise back. CDW Repair Center services computer systems only (Laptops, Desktops, and Servers) Typical repairs require 9-12 business days (depending on part availability from the manufacturer) All Repair Technicians are factory certified and hold industry standard certifications such as CompTIA A+ and Network+ Each of our service technicians has over 10 years of technical experience within the computer industry. Our facility utilizes 4 layers of ESD (Electrostatic Discharge) protection to ensure hardware safety.