Frequently
Asked Questions
Look below for answers to frequent questions. If you don't see your issue
addressed here, drop us a line or
contact your dedicated CDW•G Account Manager for personalized help.
E-Accounts
Ordering and Shopping
Returns
Doing Business with CDW•G
Communicating with CDW•G
Stock Issues
Shipping
Security
Cookies
About Our Site
What's an E-Account?
E-Accounts make online shopping safe and easy. An E-Account
is a profile of information about your account that is stored on our secure
servers. It can only be accessed by entering your user name and password.
An E-Account makes it easy to place orders because it eliminates the need
to re-key your shipping, billing, payment and account information each time
you place an order. E-Accounts also enable you to check the status of any
order you place with CDW•G (even phone orders), use our Saved Shopping
Carts feature.
How do I set up a new E-Account?
Click
here to create an E-Account.
How do I update my password, e-mail address and other
E-Account information?*****
Click
here to update your E-Account. Once there, click the "Update E-Account
button," log on to your E-Account and click continue. This screen will display
your user name and e-mail address. Click the "Update" button in the upper
right hand corner. This will take you to a new screen that will allow you
to change your password and/or your e-mail address. When you have made the
changes, click "Update" and your information will be changed. To change
the e-mail address, you will also need to fill in the password fields. You
CAN use your established password.
I have ordered from CDW•G over the phone in the
past and know my Customer Number, do I have a password?
A Customer Number does not automatically give you an E-Account and password.
If you have only ordered from CDW•G over the phone and have never ordered
from CDWG.com or set up an E-Account,
you will need to set up an E-Account to check Order Status or use other
E-Account utilities.
Why did I receive my password? I didn't order anything.*****
A utility is available on our site
for a user to ask for their password if they have forgotten it. If another
customer enters your user name by mistake, you'll receive your password
via e-mail. Note: This does NOT mean your account security has been violated.
Can you tell me my Customer Number?
You can receive your Customer Number by e-mail. Simply e-mail E-Account@web.cdw.com
and include your full name, address, and order/invoice number.
When I attempt to log on to my E-Account, I am prompted
back to the log on screen.
This is most likely caused by your browser not being set to receive cookies.
You will not be able to log on without accepting a cookie. Check your browser's
security settings and enable cookies. If this is not the case, e-mail E-Account@web.cdw.com.
For more information about cookies, click here.
When I try to check my Order Status, the link takes
me to E-Account.
To protect your privacy, you need to be logged onto your E-Account to check
your order status.
I forgot my password, how can I find it?
To receive your password by e-mail, click
here.
I forgot my user name, how can I find it?
Request your user name by e-mailing us at E-Account@web.cdw.com
Where do I submit a wire payment? Please include
your company information and order number.
CDW Government, Inc.
c/o The Northern Trust Co.
50 S. LaSalle Street
Chicago, IL. 60675
312-630-6000
ABA# 071000152
Account # 91057
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CDW Direct
c/o The Northern Trust Co.
50 S. LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 47910
|
CDW Select, Inc.
c/o The Northern Trust Co.
50 S. LaSalle Street
Chicago, IL. 60675
312-630-6000
ABA# 071000152
Account # 43656
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Do you accept International Orders?
CDW•G welcomes orders shipping to addresses in the U.S., Canada, possessions
and territories of the United States, as well as orders shipping to APO
and FPO addresses. International orders or requests for quotes can only
be placed by customers that call via voice telephone to +001-847-465-6000.
No international orders or order requests will be accepted by facsimile,
postal mail, e-mail, or the CDW•G Web site. Please contact CDW•G's
sales department for rates, restrictions, and other arrangements for international
orders. For more details see our full international
orders policy.
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I am a member of the U.S. military or work for the
federal government, and I have an APO or FPO addresses, can I order from
your site?
Absolutely. When you enter your account information, type APO or FPO for
the city and type the appropriate code AA, AE or AP in the state field.
Your phone number should be entered with 011 as the first three digits if
you are not within the United States.
How do I call my account manager from overseas?
Dial "001" before the phone number for international calling.
How do I use My Solutions?
Just click the "Add to My Solutions" icon anywhere you see it to place the
item on your list. This option is available in all product records and CDW•G
Product Compare charts.
If you are logged on to your E-Account, the item will be placed on your
list. If you are not logged on or you don't have an E-Account, you will
be prompted to do so. If you are adding a CDW•G Compare chart to your
My Solutions list, you will be prompted to give your chart a name.
How do I retrieve My Solutions?
To retrieve your My Solutions list, log on and click the My Account link,
located in the top navigation bar.
How to I edit My Solutions?
To edit your My Solutions list, retrieve it and click the "EDIT SOLUTIONS"
button while on the My Solutions page.
What is QuickCart and how do I use it?
QuickCart allows you bypass our search engine and use CDW•G part numbers
to build a shopping cart. Here is how to use it:
1) Find the CDW•G part numbers of the items you want to
buy. You can find them next to every product in every CDW•G catalog,
magazine ad, or mailing. It is a 5- or 6-digit number preceded by “CDW•G”.
You can also locate them in your purchase history, which you can access
via our Order Status tool, or on a CDW•G invoice.
If you are a regular CDW•G customer, chances are you already have a
list of CDW•G part numbers handy.
2) Click the "View Cart" on the main site navigation.
3) Locate the QuickCart input box.
4) Type the CDW•G part number you want and press the “Enter”
key.
5) Repeat as needed.
How do I subscribe/unsubscribe to your print catalogs?
Subscribe or unsubscribe to our print mailing lists by clicking
here. You will need the marketing code from a catalog's mailing label.
How do I check the status of my order?
Click
here to check the status of your order. You will need to create an E-Account.
You will also need your customer number and the order or invoice number.
If you don't have all this information, e-mail E-account@web.cdwg.com. Include
your full name, address, and order/invoice number.
I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If
so, that is why your shopping cart is reporting that it is empty. Our site
uses cookies to keep track of the items in your shopping cart. If cookies
are turned off, then the shopping cart feature will not work for you. If
this is the case, to successfully purchase a product, set your browser to
accept cookies and you will be ready to start shopping. For more information
about how to control your acceptance of cookies click
here.
I have my browser set to accept cookies and I still
can't add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items
to your shopping cart, you probably are experiencing a cache problem. In
other words, when you attempted to add items to your shopping cart your
request did register. However, the screen that was displayed is from the
cached memory in your computer. This problem can be solved by clicking the
"Refresh" or "Reload" button on the top navigation bar of your browser.
I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove
the item from your shopping, cart your request was registered. However,
the screen that appeared is from the cached memory in your computer. This
problem can be solved by clicking the "Refresh" or "Reload" button on the
top navigation bar of your browser.
Why aren't Florida and Canada residents eligible
for some contests?
Restrictive laws in these areas prevent us from offering some promotions
in these areas. Contact your individual locality for more information.
What is your return policy?
See our official returns
policy for complete information.
Why do I need a return merchandise (RMA) number before
I ship merchandise back?
To ensure your package will be accepted in our warehouse without any problems.
This allows us to make sure your credits and refunds are posted accurately
and promptly and to assure that your replacement or exchange items are shipped
out correctly and promptly.
Why are certain items not returnable to CDW•G?
Some manufacturers place restrictions on returning their merchandise. CDW•G
follows these guidelines to help streamline the level of returns. This helps
us to continue providing lower costs to you on all our merchandise. Please
keep in mind that we do provide quality in-house repair service for most
major manufacturer's products to help in cases where the unit may become
inoperable. For those units that we cannot repair in-house, the manufacturers
warranty will stand behind the repair or replacement of the unit.
How long does it take for my return to be processed
and my replacement/exchange item to be shipped back to me?
We work hard to assure that your return is processed the same day it's received.
By following the return instructions that are provided for you, it helps
ensure your replacement or exchange orders are shipped out the same day
your return is received. Of course, this is providing that particular item
is available.
Why do I have to pay to return defective merchandise
back to CDW•G?
It is not CDW•G's intent to ship out defective merchandise. We purchased
all items "in good faith" from the manufacturer. However, we understand
that there may be times when a unit could be produced with a defect. Therefore,
CDW•G consumes all shipping fees on replacement, exchange and repair
orders. In the event that CDW•G makes a shipping error, we will pay
a carrier to come to your location and pick up the returned merchandise.
How do I establish credit terms for my business?
Simply fill out a CDW•G
Credit Application. CDW•G offers Net 30 days terms to government
agencies, schools and qualified businesses.
Does CDW•G offer credit terms to individuals?
Sorry, we currently do not offer credit terms to individuals.
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Do you have a retail location?
Yes, CDW•G has two showrooms. One in downtown Chicago and one at our
corporate headquarters in the suburbs of Chicago. Please note: the downtown location will be closing permanently as of 4pm CT on May 6, 2005. Click
here for locations and maps.
How can I contact CDW•G?
Click here for a list
of e-mail addresses and phone numbers inside CDW•G.
How can I contact my CDW•G account manager?
Contact your CDW•G account manager by calling 800-934-4239.
What do the different stock indications on your Web
site mean?
We've created the following simple guides to help you determine when your
order will be available. Items are shipped on a first-come, first-served
basis. Most in-stock orders placed before 5 p.m. CT ship the same day. Orders
placed after 5 p.m. CT on Friday ship Monday morning. All stock-status indications
are approximate and subject to change without notification. Please contact
a CDW•G account manager for more details on specific product availability.
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Same Day - Available in our warehouse. Usually ships same day
if ordered before 5 p.m. CT.
Next Day - Generally ships the next business day. However,
it can take up to two days for us to receive this product.
3-5 Days - Usually ships within three business days. However,
it can take up to a week for us to receive this product.
5-10 Days - Usually ships within five business days. However,
it can take up to two weeks for us to receive this product.
2-4 Weeks - Usually ships within two weeks. However, it can
take up to a month for us to receive this product.
Pre-order - This product has recently been added to our system.
Orders are fulfilled on a first-come, first-served basis. Please contact
a CDW•G account manager for details.
Special Order - Please contact a CDW•G account manager
for details. |
How much do you charge for shipping and handling?
The shipping cost can vary depending on the distance and method of delivery
you select. Click here to learn more
about CDW•G shipping policies or see our terms
and policies for complete information.
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Why was I charged a different shipping charge than
I selected?
This can occur if the shipping method you chose was not available to you.
If this has occurred, please e-mail us at sales@web.cdw.com
and we'll work to rectify your situation.
Does CDW•G ship on weekends?
We do not ship orders on weekends. Orders that have not shipped by Friday
at 9 p.m. CT will ship on Monday morning.
How can I find out my UPS or FedEx Tracking Number?
We do not release tracking information for security reasons.
How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site,
which requires you to provide your personal or account information. These
include online ordering, order status, catalog requests and most contest
forms. This is done to protect you from unauthorized use of the information
you are sending to our server. To make sure you have the latest security
features on your browser, download and install the latest version of your
favorite browser, Microsoft Internet Explorer, or Netscape Communicator.
Is your site secure?
Yes. Your personal information is stored safely behind our firewall. No
one at CDW•G, except authorized programmers, can access your password.
The areas of our site which require you to provide your personal information
include online ordering, order status, catalog request and most contest
forms. To make sure you have the latest security features on your browser,
you may want to download the most recent version of your favorite browser,
which should have full SSL support. Click
here to view our Privacy Pledge.
What will my information be used for?
Personal information given to us for ordering on CDWG.com is not shared
with any other entity without your permission. It is used for processing
your order and for customizing your experience at CDWG.com. Click
here to view our Privacy Pledge.
What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's
hard drive. You can choose whether or not to receive these files by configuring
your browser. Ordering online requires you to accept cookies. On most browsers,
the default settings enable you to accept cookies, so if you haven't changed
your defaults, you most likely don't have to do anything to ensure that
your browser accepts cookies. The text in a CDW•G cookie, by itself,
only tells us that you have visited our site before. It does not store any
personal information such as your e-mail address, street address, or phone
number. Click here to view
our Privacy Pledge.
Does your site use cookies?
Yes. Cookies are required to place orders online.
What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any
products online, check order status online, or use the Buyers' Alert feature.
You can shop online, however, and call in your order without using cookies.
How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser
you are using. If you are using Internet Explorer V3.0, choose View and
then Options on your top navigation bar. Once in Options, click the Advanced
tab and you will be given the option to check the box titled "Warn before
accepting cookies." If you are using Internet Explorer V4.0, choose View
and then Internet Options on your top navigation bar. Once in Internet Options,
click the Advanced tab and scroll down to the yellow exclamation icon under
Security. There you will be given three different options to regulate cookies.
If you are using Netscape V3.0, you will need to find the cookie file on
your hard drive. Netscape V3.0 groups all cookies into one file on your
hard drive. Therefore, to regulate cookies you will need to locate them
on your hard drive under the file cookie.txt on Windows Operating Systems
or magiccookie on a Macintosh. If you are using Netscape V4.0, choose Edit
and then Preferences on your top navigation bar. Once in Preferences, click
Advanced located on the tree. This will give you four options to regulate
cookies.
How is your site developed?
Our site is developed by an in-house team of programmers, HTML experts,
product specialists, writers, and designers.
How often are the special offers on your site updated?
Special offers and pricing are updated in real time.
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