Select from the partners below to learn about their Software Licensing Programs:       Volume License Agreement Master License Agreement Type of Program Transactional Contractual Minimum purchase requirements No minimum requirement USD$1million per year of Novell offerings (for new MLA customers) Government customers may enter with a minimum $25,000 purchase; Subsidiaries joining an existing contract may join for $5,000 Minimum reorder requirements No minimum requirement USD$1million Counting options Count license use by user or device* Count license use by user or device* *User or device option based on product end-user license agreement (EULA) Does this require a signed contract? No Yes Upgrade Protection or Maintenance offerings Standard or Priority Maintenance is optional; both include upgrades to the latest version of product software as well as unlimited on-demand product training Yes, Maintenance is required under terms of the MLA agreement Is technical support available? Yes, it is included with Maintenance; Standard Maintenance gives unlimited 12 x 5 support, Priority Maintenance gives unlimited 24 x 7 support Premium Technical support is included as part of the Maintenance, and additional technical support options are available for purchase Is Media included? Yes, electronic Yes, electronic Volume License Agreement (VLA) highlights: Ideal for customers of any size who want an easy, transaction-based process. Simple to use and understand; no purchase obligation or minimum purchase requirements. Master License Agreement (MLA) highlights: The MLA rewards high volume commitment with greater discount levels. Maintenance is required on all product licenses under the MLA, which includes Novell Technical Support.