Select from the partners below to learn about their Software Licensing Programs:       Volume License Agreement Corporate License Agreement Type of Program Transactional Contractual Minimum purchase requirements 5 licenses n/a Minimum reorder requirements 5 licenses n/a Does this require a signed contract? No n/a Is Forecasting required? No n/a Is Upgrade protection available? Yes, Premium and Priority Support Programs available with 24/7 response and notification n/a Is Technical Support available? Yes, 1-year maintenance support is included in initial purchase n/a Is Media included? Yes Yes Trend Micro Licensing Program (TMLP): The Trend Micro License Program (TMLP) offers flexible licensing solutions that help volume customers save time and money. Whether you are a commercial, government, or education customer, the Trend Micro License Program offers significant discounts and streamlined account management — making it easy to purchase and track licenses. Trend Micro’s License Program is unit-based, that is, based on the number of users covered by the software. The number of units purchased dictates the level of discount and establishes price bands. The first purchase sets the initial discount level. As the customer purchases software for additional users, the program discounts are recalculated based on the new total number of users protected by the software. Key benefits of the License Program include: improved purchase flexibility, automatic discounts for additional user purchases and no reports or forecasts required. Premium Support Program: Trend Micro Premium Support Program provides proactive, personalized service, combining round-the-clock urgent priority handling of service requests with leading-edge antivirus, content security, and technical expertise to quickly address issues and deliver product knowledge at each service level. Priority Support Program: Trend Micro Priority Support Program combines round-the-clock priority response to service requests with proactive notification of new virus threats and ready access to information on combating the latest virus threats. Virus Response Service Level Agreement (Virus Response SLA): Trend Micro Virus Response SLA offers customers a two-hour penalty-backed virus support service guarantee. Program includes: unlimited virus cases submissions, immediate verification of whether or not the case is classified as a virus by Trendlabs, fully tested and qualified pattern file delivered within two hours of virus case submission and guaranteed to detect the virus.