Technology Planning: Next-Generation Work Center

Get a clear picture of how next-generation technologies deliver real value.

• Leverage insight from partner organizations, higher education institutions and national and regional associations.

• Invite input from elected officials, businesses, civic organizations and citizens early and often.

• Conduct in-depth capacity assessments of critical infrastructure components that may be affected by updating or adding technologies.

• Seek assistance from a trusted partner who can offer expertise or augment talent as needed.

Develop a comprehensive strategy for building or updating your work center to improve decision-making.

• Chart a useful lifecycle of each major work center solution component and determine whether it is best suited for on-premises or cloud architectures.

• Consider engaging data scientists to optimize insights and lifecycles of existing data sets.

• Weigh the cybersecurity and physical security risk of deploying new technologies, including supply chain vulnerability. 

• Plan for infrastructure capacity investments early in the process.

• Incorporate a public comment period into your planning process.

Optimize your ability to rapidly get the data and insights you need to deliver positive outcomes.

• Develop metrics-based performance dashboards as part of a process of continual assessment and improvement.

• Include a proof of concept or pilot period for every major solution component you deploy.

• Capitalize on managed service offerings.

• Develop a secure remote configuration and service entry point for key vendor partners, and take advantage of palletization, staging and preconfiguration services.

• Test your work center frequently and consider multipurpose uses to minimize downtime.