A Better Way to Call, Chat, Meet and Work.
Experience Communications as a Service (XCaaS)
The boundaries between employee and customer experience are blurring, and the gaps between siloed communications tools to support them are becoming clear.
The solution is here. 8x8 XCaaS delivers a single platform for cloud-native contact center, voice, team chat, meetings, and embeddable communications. And it’s backed by the industry’s only UCaaS and CCaaS platform-wide 99.999% uptime SLA.
Learn more about why 8x8 solutions deliver a better way to call, chat, meet and work.
- Increase productivity and business agility by unifying communication and collaboration across video, phone, messaging, chat, devices, key business applications and the contact center.
- Stand out as an employee and customer experience leader - while reducing costs.
- Increase the security and resilience of your communications infrastructure.
- Monitor, manage and analyze data to inform business decisions, accelerate AI adoption and increase revenue.
With one system of engagement for unified communications, contact center and meeting solutions on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.
The Opportunities are Clear
Employees need to communicate naturally using one app on any device from wherever they happen to be.
Teams need to work closely together and with each other without barriers to better support customers and organizational goals.
Organizations want greater flexibility, simplified administration, and actionable insights to improve customer experience and employee productivity all while lowering the total costs of ownership.
As organizations re-imagine work, business applications need to be infused with communications in order to reinvent how organizations engage with their customers.
8x8 Voice for Microsoft Teams
8x8 Voice for Microsoft Teams is a cloud-to-cloud integration between 8x8 and Microsoft Teams that provides enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interfac
8x8 Voice for Microsoft Teams is the ONLY direct routing solution with a native Teams user experience AND simple IT admin experience.
8x8 Voice for Teams - Unbeatable value, unmatched capabilities:
● Global PSTN access for Microsoft Teams users without changing the user experience.
● Full PSTN access for Microsoft Teams users in 38 countries, with toll free and DID numbers in 120+ countries.
● Unlimited calling plans in up to 47 countries.
● Native integrations with over 35 business applications such as Salesforce, Microsoft Dynamics and Zendesk.
● Demonstrably lower total cost of ownership than other providers.
● One platform for all users, regardless of whether they are Microsoft Teams users or not.
8x8 Contact Center
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration and operational effectiveness for customer success.