APC Remote Monitoring Service - technical support - 2 years

Remote Monitoring Service is an easy-to-use, secure, real-time web-based service that functions as a second set of eyes into the health and status of your company's physical infrastructure. Remote Monitoring Service guarantees notification of any issues that may become significant through a personal customer call. We will ensure the proper contact has been made to explain and resolve the identified issues. Two Remote Monitoring Centers ensure full coverage where professionals process information received from your devices and trigger the appropriate response, which includes logging the event, emailing and calling contacts, and escalating issues as needed and according to service agreements.