APC Start-Up Service

APC’s Start-Up Service provides customers with APC Authorized Personnel on-site to ensure proper Start-Up if your Matrix® UPS or Symmetra® Power Array. APC will energize and check functionality of the system in all modes to ensure compliance with stated technical specifications. For Start-UP of Symmetra® Power Array, the system must be electrically installed prior to the Start-Up. APC will guarantee that the system is operating according to APC standards and ensure that the full warranty will apply.





Start-Up of Symmetra® Power Array:



Perform visual inspection of both the unpacked frame and the input/output hard wiring performed by the licensed electrician (if required)



Verify that wiring is correct, note any discrepancies



Load unit with power modules and battery modules



Start-Up of the unit and perform a comprehensive diagnostic and self test



Train customer support staff on basic operation of the power array







Start-Up of Matrix®:



Unpack electronics module, Isolation module and the SmartCell (battery) and perform visual inspection of the modules



Assemble modules and connect wires



Start-Up of the unit and perform a comprehensive diagnostic and self test



Train customer support staff on operation of the unit







The Start-Up Service:



Start-Up Service performed on a 5x8 basis. The Start-Up will be performed within normal business hours.







Benefits to Customer:



Assurance of proper installation



The Power Array or Matrix system will be performing to specifications



Assurance that full warranty will apply



Training of support staff on proper use







Important points:



Customer must purchase one Start-UP service per unit or extended runtime frame.



Allow for a two week lead time in service scheduling



Does not include cables, electrical installation or wiring