- (v. R15)
With Avaya Aura Workforce Optimization you unite all relevant data from your contact center, back-office, and the wider enterprise under one, integrated platform. This enables you to correlate, share, and use information to make informed decisions faster. Identify, modify, and address processes that are cumbersome - especially the kind that result in customer or employee dissatisfaction. Discover which agents aren't assisting customers appropriately, so you can correct the problems with further training and coaching. Spot customer problems and issues quickly so they can be resolved as fast as possible. The appropriateness and speed of your reaction can be important factors in delivering a superior customer experience and ultimately achieving your corporate objectives.