Avaya Call Management System (v. R18.0.0.2) - media

Avaya Call Management System (CMS) is an operational effectiveness solution from Avaya that offers integrated analysis and reporting to help you keep in touch with virtually everything that's going on in your contact center - whether you want to evaluate the performance of one agent, a group of agents, a single contact center, or multiple locations around the world. Avaya CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage, working with one or more of your Avaya Media Servers and Gateways.