Calabrio Search and Play - license - 1 license

Calabrio is a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. It includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. The Calabrio is built on a modern architecture that allows the contact center to integrate applications easily, as well as personalize and optimize the desktop toolset for each user - agents, supervisors, managers, knowledge workers, and executives.