- Extended service agreement
- advance parts replacement
- 3 years
- response time: second business day
Iron Bow Healthcare Solutions offers three year maintenance to ensure the ongoing performance of its Telehealth solutions and the uninterrupted mission of the customers. This includes Second Business Day Advanced Replacement of failed units. Telephone support is managed through Iron Bow's Client Service Center (CSC), an ITIL-based contact center located in the United States.