Cisco IPCC Enterprise Edition Outbound Option - upgrade license - 1 port

Cisco IP Contact Center (IPCC) Enterprise has traditionally enabled companies to distribute inbound service volume to a variety of termination points, including automatic call distributors (ACDs), interactive voice response systems (IVRs), home agents, and network terminations. The addition of the Cisco Outbound Option (formerly Cisco Blended Agent) - with its combination of outbound dialing modes - complements the powerful inbound call-handling capability of the IPCC Enterprise with a robust outbound call management solution.

The ability for agents to handle both inbound and outbound contacts offers a way to optimize contact center resources. The Cisco Outbound Option enables the multi-functional contact center to include outbound campaign solutions that take advantage of the enterprise view that Cisco IPCC Enterprise maintains over agent resources.