- Technical support
- for Cisco Unified Contact Center Express Enhanced (v. 10.0)
- upgrade from Cisco Unified Contact Center Express 8.0
- phone consulting
- 1 year
- for P/N: CCX80-10U-E-E-S1
Support provided under this Partner Support Service offering is intended for Partner, meeting Eligibility shown below, who supports End Users under Partner's own brand of service solely within Territory. Cisco will provide Services to Partner as backup to its technical capabilities. Partner will retain primary responsibility for providing support to its End Users. For each End User that Partner supports under Partner Support Service, Cisco will provide Technical Support, Access to Cisco.com, Software Support, Hardware Support, IPS Signature Update, Installed Base Management and Reporting, Device Diagnostics, Smart Bonding Business to Business ("Smart Bonding B2B"), and Smart Application Programming Interfaces ("Smart APIs"). As a reminder, disclosure of any Confidential Information, including but not limited to the schedule price for Partner Support Service is subject to restrictions identified in the Agreement between the parties.