- Extended service agreement
- 1 year
For support of your entire Cisco Unified Computing System, Cisco offers the Cisco Unified Computing Support Service. This service provides expert software and hardware support to help you sustain performance and high availability of your unified computing environment. In addition to all of the Warranty Plus features, you have access to the award-winning Cisco Technical Assistance Center (TAC) around the clock, from anywhere in the world. If you purchase your server operating system or virtualization software from Cisco, Cisco will also provide 24-hour support for this third-party software. The support engineers have a wide range of industry certifications, including VMware, Red Hat, Novell, and Microsoft certifications. As a result, Cisco engineers help you resolve identifiable and reproducible problems, using established escalation management procedures to enlist specialized expertise from Cisco and selected third parties where necessary. For UCS blade servers, you get Smart Call Home, which provides proactive, embedded diagnostics and real-time alerts. For systems that include the Unified Computing System Manager, the support service includes downloads of Unified Computing System Manager upgrades, which might require appropriate software licensing. The Unified Computing Support Service includes flexible hardware replacement options, including replacement in as little as two hours. You can also access Cisco's extensive online technical resources to help you maintain optimal efficiency and uptime of your unified computing environment.