Cisco Unified Intelligence Center Standard - upgrade license - 1 license

Mfg.Part: CCEH-CUIC-STD-U= | CDW Part: 3400026 | UNSPSC: 43232804
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Cisco Unified Intelligence Center Standard - upgrade license - 1 license
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The Cisco Unified Communications platform allows customers to move beyond simple transactions to provide a unique, content-rich, and customer-centric service through a variety of channels, including voice, web, email messaging, and video - extending customer care beyond the traditional contact center. With these new forms of communication, accurate reporting is vital to the ability to measure and monitor change. Having access to the right data when and where you need it is critical.

Cisco Unified Intelligence Center is a web-based reporting application that provides real-time and historical reporting in an easy-to-use, wizard-based application. It allows contact center supervisors and business users to report on the details of every contact across all channels in the contact center from a single interface.

Built on a robust and extensible Web 2.0 framework, Cisco Unified Intelligence Center allows customers to extend the boundaries of traditional contact center reporting to an information portal where data can be easily integrated and shared throughout the organization. Cisco Unified Intelligence Center is a state-of-the-art, open platform offering a secure and unique 360-degree view of the enterprise with the ability to link down, up, or across to other data from any report.