- Extended service agreement
- advance parts replacement
- 2 years
- response time: 4 business hours
- Citrix Enterprise License Program (ELA) (Level 5)
- for P/N: 3012211-E5
Citrix Appliance Maintenance provides technical support from the Citrix experts to diagnose and resolve issues encountered with your appliance, the latest software upgrades and replacement of malfunctioning appliances to minimize downtime at your organization. With Gold Plus maintenance, the service includes quick delivery after Citrix authorizes the issuance of a replacement product from the Service Center.