Product Overview
Main Features
- Extended service agreement
- parts and labor
- 2 years (4th/5th year)
- on-site
- 10x5 (24x7 phone access to expert technicians)
- response time: NBD
- for Latitude E6540
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained experts based in North America, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
