FireEye Platinum Support - technical support - for FireEye Email Threat Prevention Cloud - 1 year
Mfg # ETP-001999-PTM1Y
CDW # 3598732
| UNSPSC 81112201
Software Details
- Technical support
- volume
- phone consulting
- 24x7
- for FireEye Email Threat Prevention Cloud
- 1000-1999 licenses
- 1 year
- response time: 1 min
Know your gear
Platinum Support includes such services software updates, software error correction, email, live chat, web or telephone support and product return.
Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.
Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.
Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.
Customers have the right to return to FireEye any defective product subject to the limited warranty.
Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.
Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.
Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.
Customers have the right to return to FireEye any defective product subject to the limited warranty.