Know your gear
Many government agencies face increased program demands, decreased budgets, and a shrinking workforce while striving to implement more efficient citizen and employee communication processes. Technology issues - such as non-integrated systems and disparate content sources and databases, along with uncoordinated delivery channels - make addressing these needs difficult. To meet these challenges and make communications (like eligibility notices and tax statements) more effective, government agencies need a single document automation platform that seamlessly supports high-volume, on-demand, and interactive document applications of all types, regardless of complexity, variability, or output channel.