- Extended service agreement
- parts and labor
- 5 years
- response time: 4 h
- for StorageWorks D2D4112 Upgrade Kit
- D2D4112/4312 Upgrade Kit; StoreOnce 4210 Upgrade Kit
- 4220/4420 Backup Upgrade Kit
HPE Foundation Care 24x7 Service—Offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.