- Extended service agreement
- parts and labor
- 5 years
- response time: NBD
- for StorageWorks D2D4112 Upgrade Kit
- D2D4112/4312 Upgrade Kit; StoreOnce 4210 Upgrade Kit
- 4220/4420 Backup Upgrade Kit
Offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.