IBM Content Manager OnDemand External Population - Software Subscription and Support Renewal (1 year) - 1 resource value

In the highly mobile society, where business can be conducted virtually anywhere, on-demand access to information is critical to building loyal customer relationships. Successful businesses are measured by how well they can utilize their customer-related information.

IBM Content Manager OnDemand provides an enterprise report management and electronic statement presentation solution that can help you meet your customers' high expectations for immediate responses to their inquiries. A key component of the IBM Content Manager portfolio, Content Manager OnDemand enables high-volume capture of computer output as well as support for archiving scanned documents.

From reports, statements and invoices to e-mails and scanned documents, Content Manager OnDemand equips you to automatically organize and store any printed output. Using the solution, your customer service representatives won't have to search through stacks of invoices and statements or scroll through microfiche to locate specific data. They'll be able to do quick online searches by customer account or invoice numbers to answer inquiries and resolve issues.