McAfee Platinum Select Technical Support - technical support (renewal) - 1 year
Mfg # PS1Y4M-DT-AA
CDW # 1508169
| UNSPSC 81112202
Software Details
- Technical support (renewal)
- level A (1+)
- phone consulting
- 24x7
- volume
- upgrade from McAfee Risk and Threat Platinum Technical Support
- 1 year
- response time: 1 h
Know your gear
Rely on proven expertise that delivers on the McAfee security risk management (SRM) and integration strategy; McAfee Platinum Select Technical Support provides powerful cross-product support, global account management, business reports, and communication across McAfee's threat protection and compliance management products. Platinum Select Technical Support helps lower the total cost and risk, while improving your return on your IT investments. McAfee optimizes the business value of your security solutions on a worldwide scale. By leveraging McAfee's Technical Support Product Specialists worldwide, issues are resolved faster, anytime, anywhere. McAfee will provide you with complete product, technical, and problem-solving expertise when and where you need it.
Authorized contacts are assigned Platinum Support Account Managers (SAMs) who work closely with your local teams to ensure that issues that affect your operation are resolved efficiently and quickly, and who provide you with coordinated account management, solutions-planning assistance, proactive advice, and direct intercession on your behalf. Get direct access to your Platinum Select SAMs for your most critical business needs throughout the business day on a direct line and, after hours, via mobile phone - giving you the knowledge that McAfee Technical Support is there when needed, 24/7/365. Product Specialists are available 24/7/365 to provide faster access to high-level technical resources for mission-critical situations, so you can get back to business quickly.
McAfee's award-winning online Technical Support ServicePortal is a comprehensive, searchable collection of support tools. Enjoy centralized access to McAfee's library of technical information, documentation, daily DATs, signature and agent files, and unlimited product updates and upgrades. Create, track, and manage support cases online - an easy-to-use way to monitor the history and progress of support incidents and resolutions. Innovative online tools, such as the McAfee Global Solutions Lab, Minimum Escalation Requirements (MER) tool, McAfee Virtual Technician (MVT), Remote Assistant, and WebImmune, accelerate problem resolution.
Authorized contacts are assigned Platinum Support Account Managers (SAMs) who work closely with your local teams to ensure that issues that affect your operation are resolved efficiently and quickly, and who provide you with coordinated account management, solutions-planning assistance, proactive advice, and direct intercession on your behalf. Get direct access to your Platinum Select SAMs for your most critical business needs throughout the business day on a direct line and, after hours, via mobile phone - giving you the knowledge that McAfee Technical Support is there when needed, 24/7/365. Product Specialists are available 24/7/365 to provide faster access to high-level technical resources for mission-critical situations, so you can get back to business quickly.
McAfee's award-winning online Technical Support ServicePortal is a comprehensive, searchable collection of support tools. Enjoy centralized access to McAfee's library of technical information, documentation, daily DATs, signature and agent files, and unlimited product updates and upgrades. Create, track, and manage support cases online - an easy-to-use way to monitor the history and progress of support incidents and resolutions. Innovative online tools, such as the McAfee Global Solutions Lab, Minimum Escalation Requirements (MER) tool, McAfee Virtual Technician (MVT), Remote Assistant, and WebImmune, accelerate problem resolution.