Mitel Contact Center Enterprise Edition Standard - license
Mfg # 51302919
CDW # 3949537
| UNSPSC 43233204
Know your gear
Customers want options on how they can communicate with you. Voice, email, Web chat, fax, and social media are all desired means of serving your customers, provided you are just as responsive to these media as you are to phone calls. Mitel MiContact Center solutions allow you to efficiently integrate and maintain service levels across all media.
What customers or competitors are saying about your business on social media forums, such as blogs and Twitter, now has a significant impact on your brand. MiContact Center solutions deliver integration with third-party social media monitoring application like Imooty, Trackur, and BizVu Social. The social media monitoring monitors social media sites and filters information for relevant posts and activity, which can then be distributed to contact center agents and / or queues to review the posts and respond as necessary - enabling you to proactively respond to customers and protect your brand.
What customers or competitors are saying about your business on social media forums, such as blogs and Twitter, now has a significant impact on your brand. MiContact Center solutions deliver integration with third-party social media monitoring application like Imooty, Trackur, and BizVu Social. The social media monitoring monitors social media sites and filters information for relevant posts and activity, which can then be distributed to contact center agents and / or queues to review the posts and respond as necessary - enabling you to proactively respond to customers and protect your brand.