NetWitness RSA Customer Support Services Basic - technical support - 1 year

This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complete control of onsite service execution from installation to software upgrades. RSA customer support professionals will help you troubleshoot your problems and provide you with patches and updates. As with all service levels, you can report problems, troubleshoot and get online help around the clock through SecurCare Online.