PrimeSupport Connect - technical support - for ETO5 - S4000 Platform RMON+ Expert Appliances - 1 year

You rely on your information systems to complete the transactions critical for business success. Because it is your job to make sure your information systems run smoothly, you select the best products. Network Associates' PrimeSupport program is essential for making the most of your investment in Network Associates' products. This program gives you the technical support that's necessary to ensure that your product is installed correctly and works properly. PrimeSupport offers a choice of KnowledgeCenter, Connect, Priority, and Enterprise options to meet your information availability needs.

With PrimeSupport Connect, quick answers are just a phone call away. It features unlimited, toll-free telephone access to technical support during business hours with calls answered within three minutes, and response within one business day, as well as access to the online KnowledgeCenter and software updates.

This service covers ETO5 4 Port, Full Duplex/Half Duplex Ethernet with 10/100 Ethernet transport (RMON+Expert).