- Overnight Replacement of the Product
They are also realistic and understand that sometimes things still go wrong and equipment does fail. They therefore offer the Barracuda Instant Replacement Service.
For a small additional fee, next day shipping of replacement hardware is provided. If your Barracuda Spam Firewall fails, a replacement unit will be shipped within 24 hours so that you can get back up and running. Barracuda Networks will bill you pending return of the failed unit but once the unit is received, you will be fully credited. This service is designed for corporate environments that cannot afford downtime.
With the Barracuda Instant Replacement Service, Barracuda Networks will provide next day shipping of replacement hardware. If your Barracuda product fails, Barracuda Networks will ship you a replacement unit within 1 business day so that you can get back up and running.
Instant Replacement Service also includes:
· Enhanced Support which provides phone and email support 24x7.
· Hard Disk replacement on Barracuda models that have swappable raid drives. Barracuda will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda.
Important Note: Instant Replacement needs to be purchased within 60 days of the hardware purchase . Purchase after 60 days may require a re-instatement fee and the subscription will start as of the hardware purchase date.