Check Point Meta IP Standard Suite V4.1 1000-user Support

Mfg.Part: GSIPS1000 | CDW Part: 238065
Availability: In Stock
Order fulfilled by a CDW partner.
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Check Point  Meta IP Standard Suite V4.1 1000-user Support
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Product Overview

This support package provides direct support during regular business hours for Check Point products for one full year. Gold Support features include:

  • Direct phone and email access to technical specialists for problem resolution, bug reporting, documentation clarification and technical guidance, on normal business days, Monday through Friday, during 6:00 am to 6:00 pm local time for the Americas, and Monday through Friday 8:00 am to 8:00 pm local time for the rest of the world.
  • A guarantee that issue will be assigned to agent within 4 hours of receipt.
  • All critical problems will be prioritized for timely resolution and closure.
  • Access to SecureKnowledge, Check Point's online knowledge base that includes support documents, FAQs, installation information, and documentation for download and over 2000 quality reviewed solutions.
  • Check Point Support Services news updates by registering for the Support Announcement PUSH mailing list.
  • Gold Support must be purchased and registered for each Check Point product.

Service Contracts and Warranty Extensions

Service Contract - Service Hours: Anytime between 6AM and 6PM, Monday through Friday
Service Contract - Service level: Phone support