- 1 concurrent user
An integral part of Cisco AVVID (Architecture for Voice, Video and Integrated Data), Cisco IP Contact Center (IPCC) Enterprise Edition delivers intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management over an IP infrastructure. By combining multi-channel Automatic Call Distributor (ACD) functionality with IP telephony in a unified solution, Cisco IPCC Enterprise enables companies to rapidly deploy a distributed contact center infrastructure.
Cisco IPCC Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise.
Cisco IPCC Enterprise provides a state of the art VoIP contact center solution that allows customers to seamlessly integrate inbound and outbound voice applications with Internet applications inclu