- New License
- for CCX
Cisco Remote Expert Mobile is a software-based product and solutions offer that enables customers to integrate real-time voice and video communications with Expert Assist interactive collaboration experiences such as co-browsing, annotation, and file sharing directly into customer-facing iOS/Android applications and websites. Remote Expert Mobile is part of the Cisco collaboration portfolio and seamlessly integrates with customer care and unified communications products, incorporating capabilities such as expert routing, video in queue, video on hold, and Cisco Finesse desktop integration. Remote Expert Mobile supports WebRTC-capable browsers without the need for additional plug-ins for video and voice. To add support for non-WebRTC-capable browsers, a plug-in can be presented. Remote Expert Co-Browse is the co-browse/screen share capability of Remote Expert Mobile. It allows customers to integrate digital touchpoints into traditional deployments by enabling easy escalation to co-browse sessions. Using Co-Browse to see what the customer is seeing helps agents guide customers efficiently and identify issues rapidly. On the customer side, it reduces customer effort and improves satisfaction.