Cisco Smart Net Total Care Service delivers extensive installed base and contract management, integrated with foundational technical services, device diagnostics, and alerts for your Cisco products. Smart Net Total Care's smart support service capabilities identify your Cisco installed base, and securely communicates this to a Cisco data center where it is analyzed against Cisco's deep knowledge base that includes manufacturing, contract, technical support, and security information. This proactive maintenance package improves risk management, helps resolve problems quickly, and reduces operating expenses. The Smart Net Total Care service delivers actionable intelligence, relevant recommendations, and information and proactive support capabilities that help reduce operating costs and minimize downtime. This document provides information on the security processes implemented by Smart Net Total Care, including inventory collection, communication with the Cisco data center, processing the uploaded data, and reporting on the Smart Net Total Care portal.