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Cisco Unified Contact Center Enterprise and Hosted (v. 8.5) - media

Mfg.Part: CCEH-MEDIA85-K9 | CDW Part: 2308582 | UNSPSC: 43232805
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  • (v. 8.5)
  • media
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Cisco Unified Contact Center Enterprise and Hosted (v. 8.5) - media
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  • (v. 8.5)
  • media
Cisco Unified Contact Center Enterprise uses an IP infrastructure to deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management. By combining multichannel automatic-call-distributor (ACD) functions with IP telephony in a unified solution, Cisco Unified Contact Center Enterprise can help your company rapidly deploy a distributed Voice-over-IP (VoIP) contact center infrastructure.

Cisco Unified Contact Center Enterprise segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise. The software profiles each customer contact using related data such as dialed number and calling line ID, caller-entered digits, data submitted on a web form, and information obtained from a customer database lookup. Simultaneously, the system monitors the resources available in the contact center to meet customer needs, including agent skills and availability, Interactive-Voice-Response (IVR) st