Cisco Unified Contact Center Express PREMIUM (v. 8.5) - product upgrade lic

Mfg.Part: CCX85-85U-S-P-S1 | CDW Part: 2826621 | UNSPSC: 43232805
  • (v. 8.5)
  • product upgrade license
  • 1 seat
  • upgrade from Standard 8.5
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This item was discontinued on October 07, 2020

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Cisco Unified Contact Center Express PREMIUM (v. 8.5) - product upgrade lic
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Main Features
  • (v. 8.5)
  • product upgrade license
  • 1 seat
  • upgrade from Standard 8.5
Cisco Unified Contact Center Express meets the needs of mid market and enterprise branch-office or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice and email; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

To help companies provide efficient,