Cisco Unified Contact Center Express PREMIUM with Outbound IVR Option (v. 8

Mfg.Part: CCX-85-NOBIVRLIC | CDW Part: 2853606 | UNSPSC: 43232805
Availability: In Stock
Order fulfilled by a CDW partner.
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($10.86/month)
Product Details
  • (v. 8.5)
  • license
  • 1 port
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Cisco Unified Contact Center Express PREMIUM with Outbound IVR Option (v. 8
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Product Overview

Main Features
  • (v. 8.5)
  • license
  • 1 port
Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, chat and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

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