Cisco Unified Customer Voice Portal Server (v. 9.0) - license - 1 server

Mfg.Part: CVP-90-SERVER-SW | CDW Part: 2867197 | UNSPSC: 43232804
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  • (v. 9.0)
  • license
  • 1 server
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Cisco Unified Customer Voice Portal Server (v. 9.0) - license - 1 server
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  • (v. 9.0)
  • license
  • 1 server
Cisco Unified Customer Voice Portal delivers voice and video self-service that are in a class of their own. Using Cisco Unified Customer Voice Portal, organizations can provide intelligent, personalized self-service over the phone, allowing customers to efficiently retrieve the information they need from the contact center.

Customers can use touch-tone service or their own voice to request information with self-service, and, if live agent assistance is requested, Cisco Unified Customer Voice Portal can transfer information given by the customer and the call itself to the agent, resulting in a smooth customer service experience. In addition, Cisco Unified Customer Voice Portal can support video interactions, including self-service, queuing, and agent, across mobile devices and kiosks.

Cisco Unified Customer Voice Portal can help eliminate the clunky, one-size-fits-all menu trees that can frustrate customers. It includes intelligent software that empowers enterprise contact centers to deliver more relevant and