Cisco Unified Intelligent Contact Management Enterprise and Hosted (v. 11.5

Mfg.Part: ICMEH-MEDIA115-K9 | CDW Part: 4465641 | UNSPSC: 43232804
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  • (v. 11.5)
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Cisco Unified Intelligent Contact Management Enterprise and Hosted (v. 11.5
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Main Features
  • (v. 11.5)
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Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications, such as real-time chat, web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.