Cisco Unified IP Interactive Voice Response (Unified IP IVR) is designed to enhance the efficiency of your organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Tightly integrated with Cisco Unified Communications Manager software, Cisco Unified IP IVR offers ease of installation, configuration, and application hosting because it is constructed to exploit the power of IP-based communications.
Cisco Unified IP IVR is designed to facilitate concurrent multimedia communication processing. The Cisco Unified IP IVR architecture is open and extensible to allow you to incorporate custom-developed Java classes, enabling developers to extend Cisco Unified IP IVR to meet your special business needs.