Cisco Unity Express Interactive Voice Response - license - 2 IVR sessions
Mfg # FL-CUE-IVR-2=
CDW # 4146266
Know your gear
Cisco Unity Express Interactive Voice Response (IVR) allows a telephone caller to select options from a voice menu and otherwise interact with the system. After the system plays a prerecorded voice prompt, the caller presses a number on a telephone keypad to select an option.
The Cisco Unity Express IVR applications work with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to provide small- and medium-sized companies the ability to enable callers to run queries to gather information from a customer database and to control the information stored in the database, confirm orders placed using the IVR application by sending outgoing e-mails or faxes from within the IVR application, and use incoming HTTP request-based trigger applications to initiate IVR applications to send an e-mail, fax, or phone call notification that an order has been filled and shipped.
The Cisco Unity Express IVR applications work with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to provide small- and medium-sized companies the ability to enable callers to run queries to gather information from a customer database and to control the information stored in the database, confirm orders placed using the IVR application by sending outgoing e-mails or faxes from within the IVR application, and use incoming HTTP request-based trigger applications to initiate IVR applications to send an e-mail, fax, or phone call notification that an order has been filled and shipped.