Citrix Application Networking Group Technical Relationship Manager - extended service agreement - 1 year
Mfg # ANG200TRMHOURS
CDW # 1080339
| UNSPSC 81111811
Know your gear
Citrix ANG TRM Services provide direct access to a highly trained technical network engineer who acts as a single point of contact to provide a customer with an elite level of technical support. The dedicated TRM Services option offers the added value of having a technical resource acting as your advocate within Citrix.
The TRM will develop a thorough, documented understanding of your business and technology requirements to enable efficient reaction to critical business issues. Site visits and regularly scheduled meetings that include deliverables such as configuration reviews and detailed Citrix environment profiles, allow both your company and your TRM to stay abreast of the latest information, technical developments and open issues.
Your TRM's top responsibility is to respond to your advanced technical support needs. Having direct access to internal product development allows the TRM to quickly and correctly resolve issues, as well as help reduce future support and maintenance expenses. The TRM is adaptable to your changing environment and will be available to you via telephone or e-mail.
The TRM will develop a thorough, documented understanding of your business and technology requirements to enable efficient reaction to critical business issues. Site visits and regularly scheduled meetings that include deliverables such as configuration reviews and detailed Citrix environment profiles, allow both your company and your TRM to stay abreast of the latest information, technical developments and open issues.
Your TRM's top responsibility is to respond to your advanced technical support needs. Having direct access to internal product development allows the TRM to quickly and correctly resolve issues, as well as help reduce future support and maintenance expenses. The TRM is adaptable to your changing environment and will be available to you via telephone or e-mail.