CLINiC IronCare - extended service agreement - 3 years

Iron Bow Healthcare Solutions offers three year maintenance to ensure the ongoing performance of its Telehealth solutions and the uninterrupted mission of the customers. Telephone support is managed through Iron Bow's Client Service Center (CSC), an ITIL-based contact center located in the United States. The CSC's ticketing system enables classification, triaging and escalation based on incident and severity (e.g. low, medium, high and critical) facilitating timely access to the appropriate technicians.